FAQs

Frequently Asked Questions (FAQs)

1. How do I place an order?

Simply browse our products, select the items you love, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

2. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and cash on delivery (COD) within the UAE.

3. Do you offer international shipping?

Currently, we only offer shipping within the UAE. We plan to expand to more regions soon!

4. How long does delivery take?

Orders are typically delivered within 3-5 business days after processing.

5. How can I track my order?

Once your order is shipped, you'll receive an email with a tracking number and a link to track your package.

6. Can I modify or cancel my order?

You can modify or cancel your order within 24 hours of placing it. Please contact our customer support team as soon as possible for assistance.

7. What is your return policy?

We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 14 days of receipt, provided the item is unused and in its original packaging.

8. Do you offer exchanges?

Yes, we offer exchanges for products in the same condition as when purchased. Please contact customer support to initiate an exchange.

9. How do I contact customer support?

You can reach us through email at vizer.ae@gmail.com or call us at 0509806667. Our support team is available to assist you.

10. Do you have a physical store?

Yes, you can visit us at Store 30, Amr Bin Al Aas St, Ajman Ind 1, Behind Al Ghurair Exchange.